WhatsApp channel disconnections

Resolved

Mar 25 at
11:30 AM

All WhatsApp channels have been reconnected. The issue was caused by an upstream API change that has been accounted for.

Identified

Mar 25 at
9:45 AM

Root cause identified: an upstream WhatsApp API change caused session invalidation. Implementing a fix now.

Investigating

Mar 25 at
8:00 AM

We are investigating reports of WhatsApp channels showing as disconnected for some users.

Incident Timeline